Privacy Policy

Effective Date: October 2025

Frontier Markets Limited (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.frontier-markets.co.uk) or engage with our services. By using our site or services, you agree to the terms of this Privacy Policy. We encourage you to read it carefully. If you have any questions, feel free to contact us at support@frontier-markets.co.uk.

1. Information We Collect

We may collect and process different types of information from you, depending on how you interact with us:

Personal Information: Information that you provide about yourself. For example, your name, email address, mailing address, and other contact details you might submit through contact forms or during registration for our services.

Financial Information: Details you share with us about your financial situation or goals, such as investment preferences, risk tolerance, or account information, when relevant to the consultancy services we provide. (Please note we do not collect payment card details via our website – any payments for services are handled through secure third-party processors.)

Usage Data: Information automatically collected about your visit to our website. This includes data like your IP address, browser type, operating system, referring URLs, pages viewed, the dates/times of access, and other technical information. Usage data helps us analyze how the site is used and improve the user experience.

We do not knowingly collect any information from children under 18. Our website and services are intended for adults. If you are a parent or guardian and believe your child has provided personal data to us, please contact us so we can remove it.

2. How We Use Your Information

Frontier Markets Limited uses the collected information for the following purposes:

To Provide Services: We use personal and financial information to deliver our consulting services. For example, we analyze the data you give us about your financial goals or trading history in order to offer tailored advice and solutions.

To Communicate with You: Your contact information (like email) is used to respond to inquiries, schedule consultations, and provide customer support. We may also send administrative information, such as confirmations, invoices, technical notices, updates, and security alerts.

To Send Updates and News (with Consent): With your permission, we may use your email to send newsletters, market updates, or promotions related to our services. You can opt out of marketing emails at any time by clicking the unsubscribe link in those emails or contacting us directly.

To Improve Our Website and Services: We analyze usage data and feedback to understand how our website and services are being used. This helps us troubleshoot issues, test features, develop new services, and enhance the overall user experience for our clients.

To Comply with Legal Obligations: In certain cases, we may need to process your information to fulfill legal requirements. For instance, we might retain transaction records for accounting purposes or use personal data to meet obligations under anti-money laundering regulations or other financial laws.

To Protect Rights and Prevent Fraud: We may use information as necessary to enforce our terms and conditions, to protect our rights and the rights of our clients or others, and to detect or prevent fraud, security issues, or other harmful activities.

We will only use your personal data for the purposes it was collected for (or for closely related purposes). If we need to use your information for an unrelated purpose, we will notify you and obtain your consent or ensure we have a lawful basis, as required by law.

3. How We Share Your Information

We value your privacy. We do not sell your personal information to third parties. We only share your information in a few specific scenarios, as outlined below – and always with safeguards in place:

Service Providers: We may share data with trusted third-party companies that perform services on our behalf to support our operations. This includes, for example, IT hosting companies, email/message delivery services, analytics providers, or payment processors. These service providers are given access only to the information necessary to perform their functions and are contractually obligated to protect your information and use it solely for the purposes we specify.

Business Transfers: If Frontier Markets Limited is involved in a merger, acquisition, financing due diligence, reorganization, receivership, sale of company assets, or transition of service to another provider, your information may be disclosed or transferred as part of that transaction. Should such a change occur, we will ensure the new owner uses your data in compliance with this privacy policy or notifies you of any changes.

Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (for example, to comply with a court order, subpoena, or regulatory obligation). Additionally, we may share information when we believe in good faith that such disclosure is necessary to investigate or protect against harmful activities, suspected fraud, threats to the safety of any person, or violations of our terms and conditions.

With Your Consent: In situations where you explicitly consent to or request data sharing, we will share your information accordingly. For instance, if you ask us to refer you to a third-party partner or sign up for a joint service that we offer in conjunction with another company, we will share data with your approval and inform you of the scope of information shared.

In all cases, we aim to ensure that any third parties who receive your information are bound to keep it secure and use it only for legitimate purposes aligned with this policy.

4. Data Security

We take data security seriously and have implemented robust measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website employs encryption (such as SSL/TLS technology) to secure data transmitted between your device and our site. We maintain up-to-date firewall protection and regularly monitor our systems for vulnerabilities. Access to personal data within our organization is restricted to authorized personnel on a need-to-know basis, and those individuals are subject to confidentiality obligations.

Please be aware that, despite our best efforts, no method of transmitting or storing data can be guaranteed as 100% secure. The internet by its nature carries some inherent risks. However, we continuously review and enhance our security practices to adapt to new threats and technologies. If you have reason to believe that your interaction with us is no longer secure (for example, if you suspect a security breach on your account), please immediately contact us so we can take appropriate action.

5. Your Rights

As a user of our website or services and as a data subject, you have certain rights regarding your personal data under applicable data protection laws (such as the UK General Data Protection Regulation). We are committed to honoring these rights. They include:

Right to Access: You have the right to request a copy of the personal data we hold about you. We will provide you with a summary of that information, along with an explanation of why we have it and who it may be shared with, free of charge (unless the request is excessive or repetitive).

Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to have it corrected or updated without undue delay. Simply contact us with the necessary corrections, and we will rectify our records.

Right to Erasure: You can request that we delete your personal data, and we will do so in many circumstances – for example, if the data is no longer needed for the purpose it was collected, or if you withdraw consent and we have no other legal basis for processing. Note that we may not be able to delete information that is required to comply with legal obligations or defend legal claims, but we will inform you if such a situation arises. (This is often referred to as the “right to be forgotten.”)

Right to Restrict Processing: You have the right to ask us to limit or suspend the processing of your personal data in certain situations. For instance, if you contest the accuracy of your data, you can request we restrict processing until the accuracy is verified. Or if you object to processing that we are doing under legitimate interests, you can request a restriction while the objection is under review.

Right to Data Portability: Where applicable, you have the right to obtain and reuse your personal data for your own purposes across different services. We can provide you (or a third party you nominate) with your data in a structured, commonly used, machine-readable format. This typically applies to information processed based on your consent or for the performance of a contract.

Right to Object: You may object to our processing of your personal information in certain scenarios. In particular, you have the absolute right to stop your data being used for direct marketing. If we are processing your data based on a legitimate interest, you can also object to that if you feel it impacts your rights. We will honor objections unless we have compelling legitimate grounds to continue processing (or if needed for legal claims).

Right to Withdraw Consent: Where we rely on your consent to process information (such as for sending optional marketing emails), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, and it will not affect processing of your data under other legal bases.

Right to Complain: If you have any concerns or complaints about how we are handling your data, we would appreciate the chance to address them directly. However, you also have the right to lodge a complaint with a supervisory authority. In the United Kingdom, that is the Information Commissioner’s Office (ICO). You can contact the ICO for guidance or to file a complaint if you believe your data protection rights have been breached. (Contact details for the ICO can be found on their official website.)

To exercise any of your rights listed above, please contact us using the contact information provided in this policy. We will respond to your request as soon as possible, and within the timeframe required by law (generally within one month for most requests). Please note that we may need to verify your identity before fulfilling certain requests, to ensure that we do not disclose data to an unauthorized person.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide useful features. Cookies are small text files placed on your device (computer, smartphone, etc.) when you visit a website. They allow us to recognize your browser and remember certain information. For example, cookies may be used to keep you logged in during a session, remember your site preferences, or analyze how you use our site (via analytics tools) so we can improve its performance.

Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until deleted). The cookies on our site may be categorized as:

Essential Cookies: These are necessary for the website to function correctly (for example, to load pages or access secure areas).

Analytics Cookies: These help us understand how visitors interact with our site by collecting and reporting information anonymously. This data may include which pages are most frequently visited, how long users stay, and if they encounter errors. We primarily use this information to improve the site’s content and structure.

Preference Cookies: If applicable, these remember your choices (such as language or region selection) to provide a more personalized experience.

Third-Party Cookies: Some content or applications on our site may be provided by third parties (for example, an embedded video or a social media “share” button). These third parties might set their own cookies. We do not control third-party cookies and their use is governed by the privacy policies of the third parties (we advise you to review those policies for information on their practices).

Your Choices: When you first visit our site, you may be given a notice about cookies and the option to consent or manage your cookie preferences. Even after accepting, you can always control cookies through your browser settings. You have the ability to block or delete cookies – most browsers allow you to refuse all or some cookies and to clear existing cookies. However, please be aware that disabling cookies might affect the functionality of our website; some features or services may not work properly without cookies. For more information on cookies and how to manage them, you can visit independent resources like AboutCookies.org.

7. Third-Party Links

Our website or communications may contain links to third-party websites (for example, articles, tools, or partner sites for additional information). If you follow a link to any website not operated by Frontier Markets Limited, please note that these external sites have their own privacy policies and practices. We do not have control over and are not responsible for the content, security, or privacy practices employed by these third-party websites. We encourage you to review the privacy policy of any external site you visit. This policy applies solely to data collected by our own website and services.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, if you become a client, we may retain your data for the duration of our professional relationship and for a period afterward as required by law (such as financial regulations requiring record-keeping) or as advised by industry best practices. If you merely contacted us with an inquiry but did not engage our services, we will typically retain your contact information and message for a shorter period, in case further communication is needed, and then securely delete it.

When we have no ongoing legitimate need to process your personal data, we will either delete or anonymize it. If deletion (or anonymization) is not immediately feasible (for instance, because the data is stored in backup archives), we will securely store the data and isolate it from any further processing until deletion is possible.

9. International Transfers

As a company based in the United Kingdom, we primarily store and process data within the UK or other locations in the European Economic Area (EEA). However, if you are accessing our services from outside the UK, be aware that your information might be transferred across international borders. Additionally, some of our third-party service providers might operate or store data in other jurisdictions. Whenever we transfer personal data out of the UK/EEA, we ensure appropriate safeguards are in place to protect it. For example, we may rely on Standard Contractual Clauses approved by the European Commission, or transfer data only to countries that have been deemed to provide an adequate level of data protection. By using our services, you acknowledge that your information may be transferred to, and maintained on, servers located outside your country of residence, where privacy laws may not be as protective as those in your jurisdiction. Rest assured, no matter where your data is processed, we handle it in accordance with this Privacy Policy and take all reasonable measures to secure it.

10. Updates to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Effective Date” at the top of the policy. If changes are significant, we may also provide a more prominent notice (such as a banner on our website or an email notification, if appropriate). We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our website or services after any changes to this policy will constitute your acceptance of those changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. We are here to help and committed to addressing any privacy-related issues. You can reach us by:

Email: Send a message to support@frontier-markets.co.uk. This is our primary contact for privacy inquiries, and we strive to respond promptly.

Postal Mail: Write to us at Frontier Markets Limited, Langley House, Park Road, London, N2 8EY, United Kingdom. Please specify that your inquiry is regarding the Privacy Policy.

By contacting us, you can also exercise any of your data protection rights described above. We will make every effort to respond to your requests and resolve your concerns to your satisfaction.

Thank you for trusting Frontier Markets Limited. Your privacy is of utmost importance to us, and we will continue working hard to protect it.