Accessibility Statement

Frontier Markets Limited is committed to ensuring that our website is accessible to the widest possible audience, including people with disabilities. We want everyone who visits frontier-markets.co.uk to feel welcome and find the experience user-friendly. Our goal is to comply with relevant accessibility standards and continually improve the usability of our site. In this Accessibility Statement, we outline our approach, the features we have implemented, any areas that need improvement, and how you can contact us if you encounter difficulties.

Inclusive Website Experience: We have designed this website with accessibility in mind. For example, you should be able to:

Navigate the site using a keyboard only: All main menus, links, and form elements can be accessed without a mouse. Users who utilize screen readers or prefer keyboard navigation (using Tab, Enter, arrow keys, etc.) can move through our content and interactive features.

Adjust text size and page zoom: You can use your browser settings to zoom in for larger text or out for smaller text, up to at least 300% magnification, without the text spilling off the screen. The layout is responsive and should reflow to fit the window without causing horizontal scrolling at high zoom levels.

Change contrast and colors: If you use custom color schemes or high-contrast mode (due to visual impairment or personal preference), our site’s text and background maintain good contrast. We avoid color combinations that are difficult to read and ensure important information is not conveyed by color alone.

Use a screen reader: Our content is structured with proper HTML headings, labels, and alternative text for images, which should assist screen reader software (like JAWS, NVDA, VoiceOver) in interpreting and voicing the page. You can listen to most of the website content if reading is not suitable.

Understandable content: We strive to write in clear, straightforward language. Where we use financial terminology or acronyms, we explain them (for instance, abbreviations like “CFD” are expanded to “Contract for Difference” on first use). We aim for our text to be easily readable and avoid unnecessary jargon so that it is accessible to people with cognitive or learning disabilities, as well as those less familiar with financial terms.

In addition, we have made our site compatible with modern accessibility features. For example, it should be possible to use speech recognition software to navigate (speaking commands to follow links or press buttons), and you can adjust spacing, fonts, and other display settings via browser extensions without breaking the site’s functionality. We endorse the use of tools like AbilityNet’s guides, which offer advice on making your device easier to use if you have a disability or impairment.

How Accessible Is Our Website?
We know that sometimes there are areas where we can improve. While we have tried to ensure our website meets high standards of accessibility, you may encounter some elements that are not fully accessible yet. We are actively working on these. Currently, we are aware of the following potential issues on our site:

PDF Documents: Some downloadable resources or documents (if provided in PDF format) might not be fully accessible to screen reader software. For instance, a PDF brochure may lack proper text tags. We are in the process of reviewing such documents and can provide information in an alternative format upon request.

Alternate Text for Images: While we have added descriptive alternative text for most images, a few decorative or complex images might not have detailed descriptions. It’s possible that some older images or icons may have missing or generic alt text. We plan to audit and update all images to ensure they convey equivalent information or are marked as decorative when appropriate.

Media and Videos: If we feature any video content, those videos might not yet have subtitles or transcripts available. We realize the importance of captioning and will work to include captions on all future multimedia content. In the meantime, if you have difficulty with a video’s audio, please contact us for assistance or a transcript.

Form Labels and Errors: All form fields on our site (such as a contact form) should have clear labels. However, if any label is unclear or missing, it might be challenging for a screen reader user to know what to input. We are double-checking our forms to ensure each input is properly labeled and that error messages (e.g., a missing required field) are presented in a way that assistive technologies can convey.

Third-Party Content: Occasionally, we may embed content or use widgets from third-party providers (for example, a map or a social media feed). Some of these third-party elements might not fully meet accessibility standards beyond our control. For instance, an embedded Google Map may not be easily usable via keyboard. Wherever possible, we provide an alternate way to access that information (such as providing an address that can be found via an accessible map application).

Despite these issues, we are dedicated to improving and achieving a higher level of accessibility. Many of our pages already conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standard, which is a set of internationally recognized guidelines for accessible web content. We acknowledge that full compliance is a journey, and we are continuously striving to reach it.

Feedback and Contact Information:
We welcome your feedback on the accessibility of the Frontier Markets website. If you encounter any barriers that prevent you from using our site effectively, please let us know – we truly appreciate the opportunity to make things better. Specifically, do contact us if you find any part of the site difficult to see, hear, use, or understand. We’ll do our best to address the issue and provide you with the information or service you need through an alternative method if necessary.

Email us at support@frontier-markets.co.uk with the subject line “Accessibility Issue”. In your message, please describe the problem you faced, which page or feature it occurred on, and any suggestions you have. The more detail you can provide, the easier it will be for us to pinpoint and fix the problem.

Call or Text: (Currently, we do not have a dedicated telephone line for accessibility queries. Please reach out via email, and we can arrange alternative communication methods as needed.)

Postal Mail: You may also write to us at Frontier Markets Limited, Langley House, Park Road, London, N2 8EY, United Kingdom. Kindly indicate that your inquiry is about website accessibility.

We will acknowledge your feedback and strive to respond promptly, typically within 2-3 business days. If you need content in a different format (such as large print, braille, audio recording, or plain text), let us know and we will do our best to accommodate you in a reasonable timeframe.

Ongoing Efforts and Compliance:
At Frontier Markets, accessibility is an ongoing commitment. Our development team is continually working to improve the site’s accessibility based on feedback and regular audits. We train our content creators on inclusive design principles so new content will comply with standards. We plan to conduct periodic reviews of our website using both automated testing tools and manual evaluations (including using assistive technologies ourselves to test user experience).

This Accessibility Statement is updated as we make improvements. We are currently partially compliant with WCAG 2.1 Level AA guidelines – meaning that while much of the site meets the criteria, some parts do not yet fully comply as noted above. Our aim is to address all identified issues and reach full compliance across our web content.

Preparation of this statement: This Accessibility Statement was prepared and last updated on October 23, 2025. It was informed by self-assessment and external guidance on best practices. We will revise the statement at least annually, or more frequently if significant changes occur, to keep it accurate and reflective of the site’s status.

Thank you for visiting our site, and for your patience as we work towards ensuring everyone has equal access to our information and services. Your experience matters to us, and we are committed to making Frontier Markets’ website welcoming to all.